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Insights

Uncover Hidden Opportunities for Growth

Gain an unparalleled 360-degree view of your business. Discover hidden gems in audience engagement, team productivity, and campaign ROI to anticipate moves your competitors can't.
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Unlock the Comprehensive Insights Your Business Needs to Thrive

Hellotext Insights is not just about understanding your customers — it's about gaining a bird's-eye view of your entire business landscape. Get the insights needed to optimize, grow, and lead your business with confidence.

Before Hellotext Insights
Limited visibility into the effectiveness of marketing strategies
Limited insight into customer behavior and preferences
Missed opportunities in customer data utilization
Dependence on basic or internal tools without deep analytics

Dive into Customer Behavior Like Never Before

Real-Time Reporting, Made Simple

With Hellotext Insights, you’re not just collecting data; you’re gaining a deeper understanding of your customers' activities in real-time.

This means you can make informed decisions quickly, adapting to market trends and customer preferences without the guesswork.

Track Your Campaign’s Success and ROI with Ease

Hellotext’s trackable short links provide eligible evidence for measuring campaign attribution. See which campaigns are linked to engagement and sales, and understand their ROI, calculated as attributed revenue divided by messaging cost, in a way that's easy to act upon.

Seamless Multi-Currency Business Reporting

No matter where your customers are, Hellotext Insights brings coherence to your data with multi-currency support. View all your insights aggregated in your preferred currency regardless of the ones you choose to operate with.

Turn Team Performance into Business Growth

Discover how your team is performing, from average response times and customer satisfaction to attributed revenue linked to team activity. Insights provide the data you need to empower your team and drive business growth.

Questions

What kind of insights can I see?
You can see campaign delivery and engagement performance, including successful and failed message deliveries, open rates, and revenue attributed to each campaign. In addition, you get a comprehensive history of all your customers' interactions with the campaign.
How often are insights updated?
This depends on your plan. Campaign reports are updated every 30 minutes in the Starter plan and in real-time for the Growth plan and above.
Can I see the ROI of the campaigns I sent?
Yes. Campaign ROI is calculated as attributed revenue divided by messaging cost. An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs; Campaign, Playbook, or Journey link clicks; recommendation engagement; and eligible deliveries or signals. Default windows are 7 days from the eligible click or engagement and 24 hours from the eligible delivery or signal. The window begins when that evidence occurs. Human participation or a manually entered order does not automatically exclude attribution. Custom positive-value events that are not eligible purchase or goal events are recorded as store revenue but are not attributed. For each order, the engine evaluates the source, identity, participation, and available evidence.

Experience the Power of Informed Decisions

Join numerous SMBs thriving with Hellotext Insights and discover the ease of insightful decision-making.

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