Autonomous intelligence for eCommerce

Hellotext decides and acts for each customer, on the most relevant channel. Up to 30% more digital sales.

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Compatible with
Cart Saver

Left a pair of New Balance in the cart.

Freeport Verified
✓Resolved without an agent
Sofi, 👟 your New Balance U 9060 are still in the cart. ⚠️ Only 2 pairs remain in your size. Get them before they sell out.
New Balance U 9060 Men $849,900
Complete purchase
New Balance W 327 Women $529,900
Complete purchase
Yes, I’ll take them 🙌
Stop receiving these
Purchased
Browse Recovery

Came back to the same training gear.

ProChampions
✓Resolved without an agent
Nico, 👕 Adidas Adi365: 🚨 only 1 shirt remains in your size. Take another look before it sells out.
Adidas Adi365 Climacool Shirt $179,950
Purchase now
I’ll take the Adi365 🙏
Stop receiving these
Back in Stock

Waited for a Classic Clog size.

Replenishment Driver

Her serum is running low.

Funky Fish

Cami, time to restock your serum? ✨

Your Revive Eye Serum is running low. Keep your routine going.

Beauty of Joseon Revive Eye Serum
Restock now

Trusted by companies across industries

Lego Crocs New Balance Yango Juguetron Pro Champions Bata Rimax Carsa Auros Funkyfish Only Natural Yale Pical banda.shop AdeE Lego Crocs New Balance Yango Juguetron Pro Champions Bata Rimax Carsa Auros Funkyfish Only Natural Yale Pical banda.shop AdeE
Up to 30%

more digital sales

+10%

sales lift with 5 Playbooks

ProChampions
75x

ROI on attributed sales

LEGO
80%

of digital sales attributed

Higgs

Every customer leaves signals.

Connects visits, carts and messages in real time.

Added to favorites
Wants a stock alert
Birthday this week
Left a review
Abandoned a cart
Viewed a product again
Ready to repurchase
Asked about delivery

It understands the why.

Identifies what each customer needs.

Ana

Loyal customer

Signals

  • Comparing prices
  • Discount-sensitive

Luis

Purchased 4 times

Signals

  • Needs support
  • Churn risk

Mara

Purchased 60 days ago

Signals

  • Ready to repurchase

Sofía

Saved her favorites

Signals

  • Looking for her size
  • Waiting for a restock

Diego

Left a cart behind

Signals

  • Has a shipping question

Valentina

Back for her birthday

Signals

  • Looking for a gift
  • Frequent customer

Mateo

First visit

Signals

  • Exploring options
  • Needs guidance

Camila

Hasn't shopped in months

Signals

  • Renewed interest
  • Browsing new arrivals

It decides the next action.

What to say, where and when, for each customer.

Smart Recommender

A seller that knows your inventory

Price-Drop Pouncer

Alerts when the price drops

AI Cart Saver

Recover carts with conversational AI

Back-in-Stock Pounce

Let them know their favorite is back

Replenishment Driver

Remind them to restock at the right time

Soft Reactivation

Bring them back with something relevant

Birthday Bash

Celebrate with a personal touch

Instant Answers

Answers questions about products and policies

It acts on its own.

The right message, without manual work.

Instagram

1 pair left in your size 👟 Want me to hold it?

WhatsApp

Your size is back! You're the first to know 🙌

SMS

Your serum is almost out ✨ restock it with 10% off?

Email

Your favorites, ready for your next order.

Instagram

Happy birthday! 🎁 We have a gift for you.

WhatsApp

We saved your cart 🛒 Need help with shipping?

SMS

Your order is on its way 📦 Track it here.

Email

New arrivals from your favorite brand. Take a look?

It sells and learns.

Every result improves the next decision.

Purchased $89
Resolved in 12s
Repurchased $40
Purchased $40
Recovered a $65 cart
Used their birthday gift
Found their size
Came back after 90 days
How it works

AI Playbooks

Playbooks built for a business goal: recover, convert, drive repeat purchases and reactivate. Turn them on with a switch. No complex flows to design, no code to write.

Cart Saver

Recover carts with timely reminders

AI Cart Saver

Personalize follow-ups with conversational AI

Back in Stock

Alert shoppers when products are available again

First-Purchase Driver

Turn new sign-ups into first-time buyers

Browse Recovery

Re-engage visits that did not convert

Complete-the-Look

Suggest combinations that convert

Price-Drop Pouncer

Send alerts when the price drops

Smart Recommender

A seller that knows your inventory

Soft Reactivation

Re-engage customers before they go inactive

Cross-Sell Driver

Grow basket size with relevant suggestions

Replenishment Driver

Drive repeat purchases with reminders

Birthday Bash

Build loyalty with birthday offers

Dormant Revival

Wake up cold customers

Anniversary Surprise

Celebrate purchase anniversaries

Sunset Saver

Re-engage inactive customers one last time

Customer story

5 Playbooks turn signals into sales.

ProChampions grew sales 10% without adding manual work, with five Playbooks operating automatically on their signals.

return in sales over Meta cost
+200x
sales lift
+10%
AI Inbox for all your channels

It doesn’t just sell: it supports too.

Support, post-purchase and assisted selling handled by AI 24/7, and a person when the human touch is needed.

Returns & Exchanges

They wanted to change the size.

Freeport Verified
Hi 👋 I need to change the size of my sneakers.
Done! I set up the exchange to size 39 ✅ The code is on its way to your email.
Green New Balance W 327 from order #4821
New Balance W 327 Women Order #4821
View
Resolved without an agent
Order-Update Delight

They asked about their order.

LEGO

Online now

Where is my LEGO order? 🧱
Nico, your set is on its way 📦 Track it live here 👇
Order #4821 LEGO set · On its way Arrives tomorrow View tracking
Powered by Hellotext
Order Cancellation

They wanted to cancel their order.

ProChampions
I’d like to cancel my order for the Adi365 shirt 🙏
Done, Nico ✅ Your order hadn’t shipped yet, so it’s now cancelled. I’ve emailed you the confirmation.
Instant Answers 24/7

They hesitated before buying.

Crocs
Do you have Classic Clogs in mauve? 💜
Yes, Vale 💜 Here’s the style so you can choose your size.
Crocs Classic Clog in mauve
Crocs Classic Clog Mauve
View sizes
Support and post-purchase Playbooks

Review Request

Ask for reviews after delivery

24/7 Answers

Answer questions about shipping, payment and stock

Returns & Exchanges

Handle exchanges through chat

Order Tracking

Answer “Where is my order?” automatically

NPS Pulse

Measure loyalty with automated surveys

CSAT Pulse

Measure satisfaction after every interaction

Order Cancellation

Cancel orders or save the sale through chat

Average order value +14%
cross-sell
AI agent CSAT
86%
+5 pts
Messages sent 1.2M
this month
Reporting

All of Hellotext’s influence, in one place.

See the sales linked to Hellotext: conversations, satisfaction and attributed revenue, in real time.

Recovered carts 2.4K
this month
Recovered carts 2,400 Abandoned 8,200
Attributed ROI 75x
in sales
Attributed revenue $26M
+18% vs. last month

Easy to adopt

Ready to integrate.

Connect your eCommerce in minutes with our setup assistant. ERP, POS and physical stores are implemented based on scope.

Security

Your data and your customers’ data, protected.

Continuously monitored security and compliance with each country’s data protection regulations.

Learn more about security
SLA 99.5% CCPA SOC 2 aligned ISO 27001 aligned

Customers

Brands growing with Hellotext.

eCommerce brands across the region use Hellotext to sell more, support better and work less.

“Hellotext improved our service, made bulk campaigns easy and delivered excellent sales results.”
Daniela Rivera Founder · Feroz Mascotas Feroz Mascotas
“Hellotext let us automate campaigns, send personalized messages and manage our customers with ease.”
Juan Esteban López Sales and Marketing · Zierra Leona Zierra Leona
“Thanks to Hellotext and its QR codes, we simplified data capture and WhatsApp campaigns.”
Juan Guillermo Latorre Founder · Suplementos Higgs Suplementos Higgs

A new way to grow.

You set the goal and the limits. The system pursues it automatically. More sales, more repeat purchases, more customers.

Start for free See plans
Funky Fish

Cami, time to restock your serum? ✨

Your Revive Eye Serum is running low. Keep your routine going.

Beauty of Joseon Revive Eye Serum
Restock now
Freeport Verified
✓Resolved without an agent
Sofi, 👟 your New Balance U 9060 are still in the cart. ⚠️ Only 2 pairs remain in your size. Get them before they sell out.
New Balance U 9060 Men $849,900
Complete purchase
New Balance W 327 Women $529,900
Complete purchase
Yes, I’ll take them 🙌
Stop receiving these
ProChampions
✓Resolved without an agent
Nico, 👕 Adidas Adi365: 🚨 only 1 shirt remains in your size. Take another look before it sells out.
Adidas Adi365 Climacool Shirt $179,950
Purchase now
I’ll take the Adi365 🙏
Stop receiving these

LEGO

Online now

Where is my LEGO order? 🧱
Nico, your set is on its way 📦 Track it live here 👇
Order #4821 LEGO set · On its way Arrives tomorrow View tracking
Powered by Hellotext