Added to favorites
How it works
You tell it what you want to achieve. Hellotext connects your signals, understands each customer's intent, decides the next action and executes it on its own. And it learns with every cycle.
Signals
What every customer leaves behind
Every customer leaves signals.
Carts, visits, clicks, inactivity, messages. All of them, live, without missing a thing.
Added to favorites
Wants a stock alert
Birthday this week
Left a review
Abandoned a cart
Viewed a product again
Ready to repurchase
Asked about delivery
Intent
The why behind it
It understands the why.
Not just what they did: what they want and why they haven't bought yet.
Ana
Loyal customer
Signals
Luis
Purchased 4 times
Signals
Mara
Purchased 60 days ago
Signals
Sofía
Saved her favorites
Signals
Diego
Left a cart behind
Signals
Valentina
Back for her birthday
Signals
Mateo
First visit
Signals
Camila
Hasn't shopped in months
Signals
Decisions
The next action
It decides the next action.
What to say, on which channel and at what moment, different for each one.
Smart Recommender
A seller that knows your inventory
Price-Drop Pouncer
Alerts when the price drops
AI Cart Saver
Recover carts with conversational AI
Back-in-Stock Pounce
Let them know their favorite is back
Replenishment Driver
Remind them to restock at the right time
Soft Reactivation
Bring them back with something relevant
Birthday Bash
Celebrate with a personal touch
Instant Answers
Answers questions about products and policies
Action
On the right channel
It acts on its own.
It sends the right message on each customer's channel, without you lifting a finger.
Instagram
1 pair left in your size 👟 Want me to hold it?
WhatsApp
Your size is back! You're the first to know 🙌
SMS
Your serum is almost out ✨ restock it with 10% off?
Email
Your favorites, ready for your next order.
Instagram
Happy birthday! 🎁 We have a gift for you.
WhatsApp
We saved your cart 🛒 Need help with shipping?
SMS
Your order is on its way 📦 Track it here.
Email
New arrivals from your favorite brand. Take a look?
Results
More sales, the more it learns
It sells and learns.
Every result improves the next decision. The system performs better over time.
Purchased $89
Resolved in 12s
Repurchased $40
Purchased $40
Recovered a $65 cart
Used their birthday gift
Found their size
Came back after 90 days
Under the hood
Your signals come in, the engine decides, the missions act.
Hellotext acts in the conversation. It doesn't touch your website or your ecommerce.
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Signals
- Carts
- Visits
- Purchases
- Messages
-
Hellotext engine
Data + intelligence
- Picks the best action
- Reads intent and routes
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Missions
- Recover
- Convert
- Repurchase
- Reactivate
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Channels
- Webchat
- SMS
- Facebook Messenger
- Mercado Libre
- Push
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Customers
What is a mission?
A mission ready to activate.
Recover carts, drive repeat purchases, reactivate or support.
Decides for each customer.
The message, the channel, the timing and the offer, one by one.
It only acts when appropriate.
The right message, on the right channel, at the right time.
And it does it for every customer.
Different needs. Different conversations. One system that decides for each person.
Replenishment Driver
Drive repeat purchases with timely reminders.
Lisa
Mission
Replenishment Driver
Channels
WhatsApp, Email
ProChampions
1 pair left in your size 👟 Want me to hold it?
Samba OG
$24.50
Buy
Yes, I'll take it! 🙌
Freeport
Saved the last one for you. Order today and it ships today.
The North Face Borealis
€111.95
Buy
Done, I'll take it! 🙌
Funky Fish
Your serum is almost out ✨ restock it with 10% off?
Niacinamide Serum
$21
Purchase now
Freeport
👋 I need to change the size of my sneakers.
Done! I set up the exchange to size 39 ✅ The code is on its way to your email.
Sneakers · Order #4821
View exchange
ProChampions
Your size is back! You're the first to know 🙌
Oversize Tee
€129.00
Buy
Great, I'll take it! 🙌
Coordination
Every signal is an opportunity. Hellotext knows which one to chase.
It doesn't send for the sake of sending. It chases the opportunity with the most sales potential and lets go of the ones that don't add up.
Decision engine
Among all the possible missions, it picks the one with the most sales potential. If none is worth it, it waits.
Ana
Qualifies for several missions right now
Recover cart
High value for AnaReplenishment Driver
Waits its turnBirthday Bash
Later onSupervisor
When the customer writes in, it understands the intent and routes to the right mission or escalates to your team.
Do you have this model in size 38?
Supervisor
Intent: stock inquiry
Stock inquiry
Matching missionFAQ
Asked, answered.
Do I lose control if the system decides on its own?
No. You set the goals, the limits and which missions are active. You can pause or take over any conversation whenever you want.
Can I review messages before they go out?
You define the goals and limits before activating a mission, and you can review conversations or pause a mission whenever you need to.
Will it overwhelm my customers?
The decision engine prioritizes the best opportunity instead of sending every possible message. If no action is worth taking, it waits.
Does it touch my website or my ecommerce?
No. Hellotext connects your customer signals and acts in the conversation. It doesn't redesign your website or change your ecommerce.
You set the goal. The system pursues it on its own.
Connect it once. The system decides and acts for every customer, all the time.
