WhatsApp for eCommerce
AI agents that answer questions, recommend products and recover abandoned carts.
No card to get started
Illustrative conversation from Bruma, a fictional store. Sample products, prices and orders. Actions do not send messages or place purchases.
Trusted by companies across industries
Sales Playbooks for WhatsApp
Follow up on carts, suggest complementary products and give customers a reason to return.
Illustrative conversation from Bruma, a fictional store. Sample products, prices and orders. Actions do not send messages or place purchases.
Sales Playbooks with AI
Choose the Playbooks for your store. Set their limits and let AI follow through with each customer.
From interest to the right choice
From “Do you have my size?” to finding the right piece. AI looks up your store and recommends products with photos, prices and variants.
Stripe tee · MUSD 32
Team tee · MUSD 45
Samba sneakers · EU 38USD 85
Training bag · pinkUSD 42
Support and order tracking
From “Where is my order?” to an answer. AI uses your store data and passes the context to your team when a personal touch is needed.
Available order and shipping data depends on the connected integration.
Grow your audience
Start a conversation where interest begins. Help customers choose and ask for permission to stay in touch.
Opening the widget does not create a subscription. The customer must send a message and agree to receive updates.
Segmented campaigns
Introduce your new collection to past buyers, or reconnect with customers who have not bought in a while.
Send to contacts who have consented, using WhatsApp-approved templates.
Customer story
ProChampions grew sales 10% without adding manual work, with five Playbooks operating automatically on their signals.
Results from the combined five Hellotext Playbooks used by ProChampions.
return in sales over Meta cost
sales lift
How it works
Connect your store so Hellotext can access products, customers and orders supported by your platform.
Configure your WhatsApp Business account, catalog and the templates you will use. We help you through the process.
Activate the Playbooks your business needs, set limits and review conversations and attributed sales in Hellotext.
FAQ
We review your number and current WhatsApp Business setup to determine the right connection or migration process. Availability and required steps depend on your account and Meta.
Customers can explore products and get answers in the conversation. To complete payment, you direct them to your store checkout. Native product cards require a connected Meta catalog; purchase options depend on your integration.
You need the appropriate consent. Proactive messages use approved templates and follow WhatsApp messaging windows, limits and policies. Meta fees are billed separately from your Hellotext plan.
A compatible store, access to its settings and a WhatsApp Business account. We help you review your platform, available data and connection steps. Timing depends on synchronization and any required approvals.
Available features depend on your integration's data and permissions. Cross-Sell Driver selections with checkout are supported on Shopify and VTEX. Return Playbooks guide customers using your policies and can hand the case to your team.
Give them answers, relevant products and a clear path to purchase.
