Sunset Saver
When a customer reaches a year without activity, the AI writes to them warmly about a product they like.
No card to get started
Diego, we'd like to take a moment to show you something. The Travel Duffel has room for everything a weekend needs, with pockets close at hand.
Bruma · bruma.example
The Sports Tee stays light and comfortable from the first minute of your workout to the end 🏃
It writes once 365 days pass without them viewing, adding, buying or writing to you. If they come back, it doesn't.
It writes warmly and shows them a product they like. It never talks about goodbyes or a last chance.
On WhatsApp, SMS, Instagram, email or push, in the daytime, within your proactive Playbooks' cap.
If you assign a coupon, the message offers it for the featured product, with no deadline or rush.
From their last visit to the purchase, it all stays in your Inbox.
Valentina views the Striped Tee and doesn't come back to your store.
No views, cart adds, purchases or messages. If she comes back first, the Playbook doesn't write.
In the daytime, on the channel that reaches her best, with a featured product and a button to its page.
The sale lands in the Playbook's report, with the attributed revenue and the churn avoided.
Choose the channels, the audience, the coupon and the tone. Then turn it on.
The Playbook uses the catalog and the activity your store shares with Hellotext. Connect your eCommerce in minutes with our setup assistant.
Available from the Pro plan, with 38 eCommerce Playbooks. See plans
FAQ
It's the Playbook that writes to whoever reaches a year without showing up in your store, with a warm AI message about products they like.
Whoever reaches 365 days without viewing products, adding to the cart, buying or writing to you while the Playbook is on. They don't need to have bought before, and it doesn't write to those who had already reached it.
Soft Reactivation writes at 30 days and Dormant Revival at 90. This one writes at a year, in the warmest tone of the three.
No. It never talks about a last message, a goodbye or their inactivity: it warmly shows them a product they like.
Up to 10 products for sale based on what they like, or your store's, with one featured.
In the first daytime window of your store's time zone. If they come back first, it isn't sent.
It doesn't write to them again unless they come back and then spend another year away. Your campaigns and other Playbooks carry on as usual.
Yes, with a Hellotext coupon, which the message offers for the featured product, with no deadline. Your store's promotions and AI discounts apply to a cart, and this Playbook writes about products.
Its report shows the attributed revenue, the reactivation rate, the revenue recovered, the time to reactivation and the churn avoided.
It's available from the Pro plan, which includes 38 eCommerce Playbooks.
Help Center
How to choose its channels, its audience, its coupon and its tone, and how to review its messages before turning it on.
Connect your store and turn on Sunset Saver. No card needed to start.
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