Bruma
Looking for white sneakers
Hi Sofía! These go with everything 👇
Webchat Widget
Sell and serve on your site: AI recommends products, answers about orders and hands off to your team.
No card to get started
Compatible with
What your webchat does for your store
-
Recommends from your catalog
Searches your catalog and answers with product cards, with their price and the stock left.
-
Invites before they ask
A teaser by the launcher greets and invites a message; tapping a reply opens the chat and sends it.
-
Moves to WhatsApp on request
Shows a button to continue the conversation on WhatsApp, or keeps WhatsApp only if you prefer.
-
Hands off to your team
Passes the conversation to a person or a team, who answers live from the inbox.
Sell and serve with Playbooks
Sales and service Playbooks answer in your webchat, with your brand.
Smart Recommender
Looked for sneakers on the site.
Bought!
Instant Answers
Asked about shipping.
Order-Update Delight
Asked about an order.
Illustrative conversations from Bruma, a fictional store. Sample products, prices and orders. Actions do not send messages or place purchases.
Make it your brand
Everything you see in the webchat fits your store from the Playbook's editor.
-
Your colors and typeface
Your header with its logo, the bubbles, the buttons and the carousel.
-
Your launcher
Its background, text, badge and icon.
-
In any corner
Wherever it fits your site best.
-
Opens when you choose
On a tap on the launcher or by itself, on the first visit or once per session.
-
In their language
Spanish or English, from your customer's browser.
-
An opening sequence
Your first messages, with buttons, coupons and schedules.
-
With each customer's details
Their name and what you know about them, in your messages.
-
Without the Hellotext mark
From the Small plan.
Installs in your store
On VTEX and Fenicio, it installs in one click once your account is connected. On WooCommerce, with its plugin, and on any site, with Hellotext.js.
FAQ
Frequently asked questions
What is the Webchat Widget?
It's the Playbook that puts a chat with your brand on your site. Customers write while they browse, AI answers with the Playbooks you turn on, and your team follows the conversation from the inbox.
What can I customize?
The typeface and colors, the launcher and its icon, the header with your logo, the bubbles and buttons; where it shows and when it opens; the opening sequence and the teaser; and whether it offers to continue on WhatsApp.
How do I install it?
On VTEX and Fenicio, in one click once your account is connected. On WooCommerce, with the Hellotext plugin. On any other site, with Hellotext.js and the code the Playbook gives you.
Which Playbooks answer in the webchat?
All the conversational ones, such as Smart Recommender, Instant Answers or Order-Update Delight. Playbooks that write first reach the webchat of shoppers who already chatted there.
How does it work with WhatsApp?
They complement each other: the webchat answers on your site and can show a button to continue on WhatsApp with your number, or keep WhatsApp only. Since October 1, 2026, according to Meta for Developers, Meta charges for every WhatsApp service message, the non-template messages you reply with; those within the free entry point window of ads that click to WhatsApp stay free.
Which language does it show?
Your customer's browser language if it's Spanish or English; otherwise, your business's.
Does it work on phones?
Yes. On phones and tablets it opens as a fixed panel sized to the screen.
Which plan includes it?
It's available from the Starter plan. Removing the Hellotext mark takes the Small plan.
Learn more
-
Help Center
The Webchat Widget Playbook
How to install it, customize it and choose which Playbooks answer in it.
Open your webchat today.
Connect your store and turn on the Webchat Widget. No card needed to start.
Vale, your Crocs are back 💜
Crocs
to me
Your size is back!
Vale, your mauve Classic Clogs are back in your size. Made for you!
You’re receiving this because you signed up for our emails.Unsubscribe
Funky Fish
Funky Fish
Cami, your Revive Eye Serum is running low. Keep your routine going.
Restock now
Freeport
✓Resolved without an agent
Sofi, 👟 your New Balance U 9060 are still in the cart. ⚠️ Only 2 pairs remain in your size. Get them before they sell out.
New Balance U 9060 Men
$849,900
Complete purchase
New Balance W 327 Women
$529,900
Complete purchase
Yes, I’ll take them 🙌
Stop receiving these
ProChampions
✓Resolved without an agent
Nico, 👕 Adidas Adi365: 🚨 only 1 shirt remains in your size. Take another look before it sells out.
Adidas Adi365 Climacool Shirt
$179,950
Purchase now
I’ll take the Adi365 🙏
Stop receiving these
Start for free
No card to get started