Tell every shopper when what they wanted is back

It's the Playbook that lets each shopper know when a product they wanted is back in stock. The AI writes every alert with the product, the stock left when it's low and a button to its page.

Your identified shoppers who asked Smart Recommender for that sold-out product in the last 90 days, added it to their wishlist, added it to their cart in the last 30 days or viewed its page in the last 45. It counts the exact product or variant, like a size.

When your store restocks a sold-out product, with no extra wait. It goes out in your store's next sending window, always by day: in the morning, at midday or late in the afternoon.

That the product is back, a reason to choose it and a button to its page. If few units are left, it says so with your real stock. It doesn't hold units or make up urgency, and never tells the shopper how it knew they wanted it.

Yes. You can combine your store's promotions with AI incentives up to the limit you choose, or offer no discount. The AI only mentions a discount when one is available for that shopper.

WhatsApp, email, SMS, push, Instagram or your website's webchat. Each alert goes out on one channel, the one that can reach that shopper with the best results.

It doesn't go out. Before sending each alert, it checks the product is still available and the shopper hasn't bought it. It also skips anyone who bought it in the last 15 days.

One per restock and at most one from this Playbook a week, with no more than three a week counting the other Playbooks that write first.

The conversation continues in your Inbox. If you have a Playbook that chats turned on, like Smart Recommender or Instant Answers, it answers with the alert in view.

Yes. You need the right consent on each channel. WhatsApp messages use templates and follow its policies. Meta's fees are charged separately from your Hellotext plan.

It's available from the Grow plan, which includes 25 eCommerce Playbooks.