Retain and build loyalty
Remind them to reorder, re-engage those who stopped buying and celebrate their dates, on each customer's channel.
No card to get started
Trusted by companies across industries
Three retention Playbooks on WhatsApp, each at its moment.
Illustrative conversations from Bruma, a fictional store. Sample products and prices. Actions do not send messages or place purchases.
Every customer costs you to win. If they don't come back, that cost is lost.
They bought once and nothing gave them a reason to return.
Without hearing from you, their interest fades.
What they bought runs out or their birthday arrives, and nobody writes.
Retention Playbooks write when each customer is ready to buy again.
When what they bought runs out, when they stop buying or when their date arrives.
Nico could be running low on gels.
The AI writes about products they care about, on the channel they have.
It reminds him to reorder, on WhatsApp.
With a button to buy, and your coupon if you choose one.
Nico buys again.
From the reorder to the last try, each one writes at its moment. Open one to see how it works.
Each Playbook shows its sales in your Playbooks list, and the reactivation ones add their report.
FAQ
Each Playbook has its moment. Replenishment Driver, when what they bought runs out; the reactivation ones, when they stop buying; the date ones, on their birthday or the anniversary of their purchase.
Playbooks respect the night, each customer's opt-out and a weekly limit on proactive messages.
Replenishment Driver, Soft Reactivation, Dormant Revival, Birthday Bash, Anniversary Surprise and Sunset Saver.
Your Playbooks list shows each one's attributed revenue, ROI and conversion, and the reactivation ones add their report.
“Hellotext is more than a provider: a partner that brings us closer to our customers.”
“With Hellotext, we run campaigns quickly, improve segmentation and get closer to our customers.”
Connect your store and turn on your retention Playbooks. No card needed to start.
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