Hey Martín, 👋
How was your Travel Duffel?
Tap a rating below, it takes 2 seconds:
★★★★
Thanks, Martín! How has your Travel Duffel been working out? Feel free to add photos or videos if you like.
Review & UGC Builder
Seven days after delivery, it asks for a rating, and the AI invites the customer to share more, photos optional.
No card to get started
Compatible with
Bruma
Hey Lucía, 👋
How was your Trail Backpack?
Tap a rating below, it takes 2 seconds:
★★★
Thanks for your rating, Lucía. What stood out about your Trail Backpack, or what could have been better? Feel free to add photos or videos.
Bruma
Hey Valentina, 👋
How was your Striped Tee?
Tap a rating below, it takes 2 seconds:
★★★★★
So glad you liked it, Valentina! What do you enjoy most about your Striped Tee? Feel free to add photos or videos if you like.
Bruma
What do you enjoy most about your Sports Tee? Feel free to add photos or videos if you like.
Love it, I wear it to every workout 💪
Thanks for sharing, Ana! We're so glad you like it.
What it does for your store
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Seven days after delivery
It writes once per order, seven days after delivery, in the daytime and on the channel that reaches them best.
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Five stars, two seconds
A fixed message in your store's language, with five star buttons and the product's photo when it has one.
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Their review, photos optional
The AI asks how it went, without pressure, and says they can add photos or videos. It all stays in your Inbox.
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When it went wrong, your team
With 1 or 2 stars it asks what happened and, if the customer wants, passes the conversation to your team.
How each review comes in
From the delivery to the review, it all stays in your Inbox.
-
Her order arrives
Valentina's order is delivered. The Playbook waits seven days to write to her.
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It asks for a rating
In the daytime, with the product's photo and five star buttons, in your store's language.
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Valentina picks five stars
The AI thanks her and invites her to share how it went, photos optional.
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And she leaves her review
Her rating, her review and her photo stay in the conversation, in your Inbox.
Set up in minutes
Choose the channels, the tone, the audience and who it hands off to. Then turn it on.
Works with your eCommerce
The Playbook uses the orders and deliveries your store shares with Hellotext. Connect your eCommerce in minutes with our setup assistant.
Available from the Pro plan, with 38 eCommerce Playbooks. See plans
FAQ
Frequently asked questions
What is the Review & UGC Builder?
It's the Playbook that, seven days after each delivery, asks the customer for a star rating and invites them to share their experience, with photos if they like.
When does it write?
Seven days after the order is delivered, in the daytime, with one message per order. If your store doesn't report deliveries, it counts the order as delivered three days after its last update.
What does the first message say?
It's a fixed Hellotext message in your store's language: it greets the customer by name, asks how they liked their purchase and shows five star buttons.
What happens after the rating?
The AI thanks them, asks how it went and says they can add photos or videos. It never asks them to change their rating or writes the review for them.
What about a low rating?
With 1 or 2 stars, the AI asks what happened. If your team can help, it offers to pass the conversation on, and only does if the customer accepts.
Where do I see the reviews?
In your Inbox: the rating, the review and the photos stay in the conversation with each customer. The Playbook doesn't publish them and has no report of its own.
Which channels does it use?
WhatsApp, Instagram or your webchat while the conversation is open, whichever reaches them best. On WhatsApp it uses a template Meta approves.
Does it offer anything for a review?
No. It offers no discounts and sends no links to other platforms: it only asks for an honest opinion.
Which plan includes it?
It's available from the Pro plan, which includes 38 eCommerce Playbooks.
Learn more
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Help Center
Review & UGC Builder
How to choose its channels, its tone, its audience and who it hands off to, and what the customer sees at each step.
Hear from every customer.
Connect your store and turn on the Review & UGC Builder. No card needed to start.
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