WhatsApp Widget

A button on your site opens WhatsApp with the message written. With your number on Hellotext, AI and your team reply.

Start for free

No card to get started

Compatible with
Shopify VTEX WooCommerce

What your WhatsApp button does for your store

  • A button they already know

    The WhatsApp icon on your site, in the color you choose or with your own image. One tap opens your chat.

  • Greets before they ask

    A teaser by the button greets and invites a message; tapping it opens your WhatsApp too.

  • The message, already written

    You choose the message they start with. It shows up written in WhatsApp, ready to send.

  • AI and your team reply

    With your number on Hellotext, the chat reaches your inbox: AI replies with your Playbooks and hands off to your team.

Sell and serve on WhatsApp

With your number connected to Hellotext, sales and service Playbooks reply to the shoppers who write from your site.

Smart Recommender

Looked for sneakers on the site.

Bruma Verified
✓Resolved without an agent
Hi, I'm looking for white sneakers for every day.
Everyday sneakers · Size 38 USD 98
View item
Hi Sofía! These go with everything 👟
Bought!
Instant Answers

Asked about shipping.

Bruma Verified
✓Resolved without an agent
How long does shipping to Medellín take?
It arrives in 2 to 4 business days. Order today before 2 p.m. and it ships tomorrow.
Order-Update Delight

Asked about an order.

Bruma Verified
✓Resolved without an agent
Hi, where's my order?
Order #1048 · On its way
Track shipment
Hi Martín! It's on its way and arrives Thursday 📦
Return & Exchange Helper

Asked for a size exchange.

Bruma Verified
✓Passed to Support
I'd like to exchange my sneakers for a size up.
Of course, Sofía! You have 30 days to exchange them. Passing you to Support to swap them for a 39.

Illustrative conversations from Bruma, a fictional store. Sample products, prices and orders. Actions do not send messages or place purchases.

Set up in minutes

Choose your number, the message they start with, the teaser and its look. Then turn it on.

Installs in your store

On VTEX and Fenicio, it installs in one click once your account is connected. On any other site, with Hellotext.js.

See all integrations

FAQ

Frequently asked questions

What is the WhatsApp Widget?

It's the Playbook that puts a WhatsApp button on your site. One tap opens your WhatsApp chat with your number and, if you choose, a message already written.

Which number can I use?

One of your business's WhatsApp numbers on Hellotext, or any other you type in. With a number connected to Hellotext, conversations reach your inbox, where your AI Playbooks and your team take them.

What can I customize?

The message they start with, the teaser with your greeting and its buttons, the typeface, the icon's color or your own image for the button, and the teaser's colors.

How do I install it?

On VTEX and Fenicio, in one click once your account is connected. On any other site, with Hellotext.js and the code the Playbook gives you.

Can I use it with the webchat?

Yes. If your site also shows the Webchat Widget, the WhatsApp button sits above its launcher.

Can the message change with the page?

Yes. The Playbook's message works across your site, and with Hellotext.js you can change it on each page, as well as the number and the button's position.

Which plan includes it?

It's available from the Starter plan.

Learn more

  • Help Center

    WhatsApp channel fundamentals

    How Hellotext handles the messages that reach you on WhatsApp, the 24-hour window and when to use templates.

Put your WhatsApp in your store today.

Connect your store and turn on the WhatsApp Widget. No card needed to start.

Start for free See plans
Funky Fish

Funky Fish

Cami, your Revive Eye Serum is running low. Keep your routine going.

Beauty of Joseon Revive Eye Serum
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Freeport Verified
✓Resolved without an agent
Sofi, 👟 your New Balance U 9060 are still in the cart. ⚠️ Only 2 pairs remain in your size. Get them before they sell out.
New Balance U 9060 Men $849,900
Complete purchase
New Balance W 327 Women $529,900
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Nico, 👕 Adidas Adi365: 🚨 only 1 shirt remains in your size. Take another look before it sells out.
Adidas Adi365 Climacool Shirt $179,950
Purchase now
I’ll take the Adi365 🙏
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LEGO

Online now

Where is my LEGO order? 🧱
Nico, your set is on its way 📦 Track it live here 👇
Order #4821 LEGO set · On its way Arrives tomorrow View tracking
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