Simple pricing, no surprises.
Sell more and scale with pricing aligned to your results. No setup costs, annual commitment, or per-user fees.
Starter
Limited essential automation with no monthly fee or time limit.
From
Plus applicable taxes.
An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.
Single user workspace
Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.
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WhatsApp +
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Instagram Direct Messages
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Facebook Messenger
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Mercado Libre
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$0.12/SMS in Martinique
Also included:
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1 WhatsApp verified line
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Connect supported eCommerce integrations in minutes
Base connection and authorization can take minutes when the required access and permissions are available. Initial imports and ongoing synchronization run asynchronously; timing depends on the platform and data volume. Availability may vary by market.
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Capture subscribers with Webchat, Popups, QR Code, Forms
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Cart Saver journey
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Build chatbots and automations with Journeys
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SMS & WhatsApp Campaigns
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Basic reporting in real-time
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Unlimited customer profiles
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Templates
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2 months of customer activity history
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Support via email and chat Initial response in ≤3 business days
Small
Recover opportunities and scale with essential automation.
From
Plus applicable taxes.
An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.
Unlimited collaborators
Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.
Up to 600 SMS in Martinique Extra at $0.12/SMS
Everything in Starter plus:
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37K messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, and Mercado Libre
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Shared inbox for small teams
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6 months of customer history
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Support via email and chat Initial response in ≤1 business day
Grow
Scale faster with advanced AI automation.
From
Plus applicable taxes.
An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.
Unlimited collaborators
Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.
Up to 2,000 SMS in Martinique Extra at $0.12/SMS
Everything in Small plus:
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150K AI-powered messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, and Mercado Libre
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2 Custom AI Agents
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2 WhatsApp lines with catalog
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Teams with AI assignment and reporting
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Complete customer history
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Custom actions
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Guided onboarding 1 kickoff session
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Priority support via chat Initial response in ≤8 business hours
Pro
Scale with custom AI agents, external APIs, and advanced operations.
From
Plus applicable taxes.
An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.
Unlimited collaborators
Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.
Up to 6,000 SMS in Martinique Extra at $0.12/SMS
Everything in Grow plus:
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350K AI-powered messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, Email, push notifications, and Mercado Libre
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Unlimited custom AI agents with external API access
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Team visibility and advanced rules
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Team response-time rules
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Email and push notifications For online stores and apps · Coming in Q4 2026
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Personalized onboarding + success specialist Quarterly optimization review
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Priority support via chat and WhatsApp Initial response in ≤4 business hours
Brands that grow with Hellotext
Playbooks
Compare the eCommerce playbooks, capture tools, and DIY options available in each plan.
Starter
Small
Grow
Pro
Capture
Add a live chat widget to your website for real-time conversations.
Add a floating WhatsApp button to your website.
Scannable codes that provide a one-click subscription through SMS or WhatsApp.
Customizable pop-ups to collect Email and SMS subscribers.
Embeddable forms to capture subscriber information on your site.
Mobile links that open the Messages app, letting users subscribe with one click.
Give every new subscriber a warm handshake.
Turn interest into alerts with offers and key buying moments.
Increase opt-ins with smart incentives and triggers.
Collect and enrich customer profile data automatically.
Convert
Recover abandoned carts with timely reminders and incentives.
Recover abandoned carts with AI-personalized follow-ups.
Alert shoppers the moment a wait-listed item is back in stock.
For brands with lots of sign-ups who window shop but never buy.
Catch visitors who viewed a product but never added it to cart.
Upsell matching items based on products shoppers already viewed.
Notify interested shoppers automatically when a product price drops.
Retain
Recommend the right products in real time based on customer behavior.
Re-engage customers before they go fully inactive.
Increase basket size with timely cross-sell suggestions.
Remind customers to reorder right when they’re about to run out.
Win-Back
Delight shoppers on their birthday with a personalized gift code.
Re-activate customers who haven’t purchased or visited in months.
Celebrate purchase anniversaries to keep customers engaged.
Re-engage inactive contacts once, then suppress them automatically.
Seasonal
Auto-run holiday campaigns by country. No manual dates needed.
Move overstock fast with urgency tied to real-time inventory.
Build hype and convert subscribers the moment a product launches.
Service & Experience
Answer product and policy questions using your documented knowledge.
Send shipping updates and let AI answer “Where’s my order?”
Collect reviews and showcase UGC automatically after purchase.
Measure customer loyalty with automated Net Promoter Score surveys.
Track customer satisfaction with automated post-interaction surveys.
Let customers cancel orders or save the sale in chat.
Guide supported return and exchange requests through a configured flow.
DIY
Send one-time campaigns to your audience via SMS or WhatsApp.
Design multi-step customer journeys with full control.
Build a custom agent to handle specific tasks or workflows.
Estimate the growth potential of your Playbooks.
Move the slider to match your annual eCommerce revenue and explore the estimated potential for each Playbook group.
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Conversion
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Expansion
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Retention
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Campaigns
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Moments and triggers
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Estimated combined potential
Up to 30% more digital sales¹.
per year
¹ Per-group numbers are based on measured results from active Playbooks (observed sales) and modeled potential (estimated sales). Groups do not add up linearly: total potential is estimated at up to +30%. This is not a guarantee: your result depends on your catalog, audience, and execution.
Enterprise plans available
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Custom number of physical stores
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Playbooks built for physical stores
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ERP integration included for physical stores Customers, purchases, stock, and discounts in real time
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1M AI-powered messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, Email, push notifications, and Mercado Libre
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Advanced agents for online credit and offline billing
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Dedicated Customer Success Manager Monthly strategic guidance across CX, AI, and Marketing
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Custom objects, SSO
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Critical 24/7 supportInitial P1 response in ≤1h
P1: Hellotext is unavailable in production or an essential function is completely blocked for the entire organization, preventing messages from being sent or received, with no operational workaround available.
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Exclusive SMS short code (subject to country availability)
- 99.5% uptime SLA (Service Level Agreement)
Hear from some of the companies that love Hellotext
What is considered an attributed sale?
An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs; Campaign, Playbook, or Journey link clicks; recommendation engagement; and eligible deliveries or signals.
Default windows are 7 days from the eligible click or engagement and 24 hours from the eligible delivery or signal. The window begins when that evidence occurs.
Human participation or a manually entered order does not automatically exclude attribution. Custom positive-value events that are not eligible purchase or goal events are recorded as store revenue but are not attributed. For each order, the engine evaluates the source, identity, participation, and available evidence.
Are AI‑powered messages really unlimited?
For most brands, yes—in practice they’re included. Each month you pay only one of these, whichever is highest: (1) your plan minimum, (2) the performance fee (1–5% of attributed revenue), (3) SMS costs, or (4) the variable messaging fee.
That means AI-powered WhatsApp/Instagram/Webchat messages come at no extra cost whenever your performance fee, your plan minimum, or your SMS costs are higher than the variable messaging fee. Only if all three are lower do we charge the variable fee of US $2 per 1,000 messages (never in addition to the others).
Note: WhatsApp conversation fees from Meta are billed separately.
Do I need payment information to get started with Starter?
Hellotext offers a Starter plan with no monthly fee or time limit. We charge 5% of sales attributed to Hellotext and applicable messaging costs.
You can create an account without a credit card. Starter has limited features, and actions with a cost may require wallet balance or a payment method.
Can I cancel anytime?
Yes, you can cancel whenever you like—no contracts or hidden fees.
What payment methods are supported?
We accept major credit cards and bank transfers, depending on your region.
In what currency will I be charged?
You’ll be billed in your local currency whenever possible. The pricing page will show the currency based on your location.
Your eCommerce Success Story Starts Here
Choose progress, step up and unleash your eCommerce full potential.
Embrace Hellotext and turn every interaction into effortless growth.
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