Pricing

Connect your channels, activate your Playbooks, and grow with pricing aligned to your results.

Billing frequency

No setup costs, annual commitment, or per-user fees.

Starter

Limited essential automation with no monthly fee or time limit.

From

$0USD/month

Plus applicable taxes.

No monthly fee. Pay 5% of sales attributed to Hellotext.

An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.

Convert on these channels

Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.

  • WhatsApp +

    Meta rates for WhatsApp Business Platform

    These rates are charged by Meta and you pay them

  • Instagram Direct Messages

  • Facebook Messenger

  • Mercado Libre

  • $0.04/SMS in Vietnam

Start free

No credit card required

Single user workspace

Also included:

  • 1 WhatsApp verified line
  • Connect supported eCommerce integrations in minutes

    Base connection and authorization can take minutes when the required access and permissions are available. Initial imports and ongoing synchronization run asynchronously; timing depends on the platform and data volume. Availability may vary by market.

  • Capture subscribers with Webchat, Popups, QR Code, Forms
  • Cart Saver journey
  • Build chatbots and automations with Journeys
  • SMS & WhatsApp Campaigns
  • Basic reporting in real-time
  • Unlimited customer profiles
  • Templates
  • 2 months of customer activity history
  • Support via email and chat Initial response in ≤3 business days

Small

Recover opportunities and scale with essential automation.

From

$74USD/month

Plus applicable taxes.

Or just 4% of sales attributed to Hellotext above $2K

An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.

Convert on these channels

Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.

WhatsApp
Instagram DM
Facebook Messenger
Mercado Libre
Meta rates for WhatsApp Business Platform

These rates are charged by Meta and you pay them

Up to 2K SMS in Vietnam Extra at $0.04/SMS

Start free

No credit card required

Unlimited collaborators

Everything in Starter plus:

  • 8 eCommerce playbooks included
  • 37K messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, and Mercado Libre
  • Shared inbox for small teams
  • 6 months of customer history
  • Support via email and chat Initial response in ≤1 business day
Recommended

Grow

Scale faster with advanced AI automation.

From

$299USD/month

Plus applicable taxes.

Or just 3% of sales attributed to Hellotext above $10K

An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.

Convert on these channels

Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.

WhatsApp
Instagram DM
Facebook Messenger
Mercado Libre
Meta rates for WhatsApp Business Platform

These rates are charged by Meta and you pay them

Up to 7K SMS in Vietnam Extra at $0.04/SMS

Start free

No credit card required

Everything in Small plus:

  • 25 eCommerce playbooks included
  • 150K AI-powered messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, and Mercado Libre
  • 2 Custom AI Agents
  • 2 WhatsApp lines with catalog
  • Teams with AI assignment and reporting
  • Complete customer history
  • Custom actions
  • Guided onboarding 1 kickoff session
  • Priority support via chat Initial response in ≤8 business hours

Pro

Scale with custom AI agents, external APIs, and advanced operations.

From

$699USD/month

Plus applicable taxes.

Or just 2.5% of sales attributed to Hellotext above $30K

An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs, Campaign, Playbook, or Journey clicks, recommendation engagement, eligible deliveries, or signals. Default windows are 7 days from a click or engagement and 24 hours from a delivery or signal. Human participation or manual order entry does not automatically exclude attribution. More information.

Convert on these channels

Included at no extra cost as long as your plan, monthly attribution fee, or SMS fee is higher; otherwise, messages (WhatsApp, Webchat, Facebook, Instagram DM, and Mercado Libre) are billed at $2 per 1,000.

WhatsApp
Instagram DM
Facebook Messenger
Mercado Libre
Email
Push notifications
Meta rates for WhatsApp Business Platform

These rates are charged by Meta and you pay them

Up to 15K SMS in Vietnam Extra at $0.04/SMS

Start free

No credit card required

Everything in Grow plus:

  • 38 eCommerce playbooks included
  • 350K AI-powered messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, Email, push notifications, and Mercado Libre
  • Unlimited custom AI agents with external API access
  • Team visibility and advanced rules
  • Team response-time rules
  • Email and push notifications For online stores and apps
  • Personalized onboarding + success specialist Quarterly optimization review
  • Priority support via chat and WhatsApp Initial response in ≤4 business hours
Compare the Playbooks in each plan

Brands that grow with Hellotext

Lego Crocs New Balance Yango Juguetron Pro Champions Bata Rimax Carsa Auros Funkyfish Only Natural Yale Pical banda.shop AdeE Lego Crocs New Balance Yango Juguetron Pro Champions Bata Rimax Carsa Auros Funkyfish Only Natural Yale Pical banda.shop AdeE

Compare plans

Playbooks

Compare the eCommerce playbooks, capture tools, and DIY options available in each plan.

Capture 10

Capture
Playbook Starter Small Grow Pro

Add a live chat widget to your website for real-time conversations.

Included Included Included Included

Add a floating WhatsApp button to your website.

Included Included Included Included

Scannable codes that provide a one-click subscription through SMS or WhatsApp.

Included Included Included Included

Customizable pop-ups to collect Email and SMS subscribers.

Included Included Included Included

Embeddable forms to capture subscriber information on your site.

Included Included Included Included

Mobile links that open the Messages app, letting users subscribe with one click.

Included Included Included Included

Give every new subscriber a warm handshake.

Included Included Included Included

Turn interest into alerts with offers and key buying moments.

Not included Not included Not included Included

Increase opt-ins with smart incentives and triggers.

Not included Not included Included Included

Collect and enrich customer profile data automatically.

Not included Not included Included Included

Convert 7

Convert
Playbook Starter Small Grow Pro

Recover abandoned carts with timely reminders and incentives.

Included Included Included Included

Recover abandoned carts with AI-personalized follow-ups.

Not included Not included Included Included

Alert shoppers the moment a wait-listed item is back in stock.

Not included Not included Included Included

For brands with lots of sign-ups who window shop but never buy.

Not included Not included Included Included

Catch visitors who viewed a product but never added it to cart.

Not included Not included Included Included

Upsell matching items based on products shoppers already viewed.

Not included Not included Included Included

Notify interested shoppers automatically when a product price drops.

Not included Not included Included Included

Retain 4

Retain
Playbook Starter Small Grow Pro

Recommend the right products in real time based on customer behavior.

Not included Included Included Included

Re-engage customers before they go fully inactive.

Not included Not included Included Included

Increase basket size with timely cross-sell suggestions.

Not included Not included Included Included

Remind customers to reorder right when they’re about to run out.

Not included Not included Included Included

Win-Back 4

Win-Back
Playbook Starter Small Grow Pro

Delight shoppers on their birthday with a personalized gift code.

Not included Included Included Included

Re-activate customers who haven’t purchased or visited in months.

Not included Not included Not included Included

Celebrate purchase anniversaries to keep customers engaged.

Not included Not included Not included Included

Re-engage inactive contacts once, then suppress them automatically.

Not included Not included Not included Included

Seasonal 3

Seasonal
Playbook Starter Small Grow Pro

Auto-run holiday campaigns by country. No manual dates needed.

Not included Not included Not included Included

Move overstock fast with urgency tied to real-time inventory.

Not included Not included Not included Included

Build hype and convert subscribers the moment a product launches.

Not included Not included Not included Included

Service & Experience 7

Service & Experience
Playbook Starter Small Grow Pro

Answer product and policy questions using your documented knowledge.

Not included Included Included Included

Send shipping updates and let AI answer “Where’s my order?”

Not included Not included Not included Included

Collect reviews and showcase UGC automatically after purchase.

Not included Not included Not included Included

Measure customer loyalty with automated Net Promoter Score surveys.

Not included Not included Not included Included

Track customer satisfaction with automated post-interaction surveys.

Not included Not included Not included Included

Let customers cancel orders or save the sale in chat.

Not included Not included Not included Included

Guide supported return and exchange requests through a configured flow.

Not included Not included Not included Included

DIY 3

DIY
Playbook Starter Small Grow Pro

Send one-time campaigns to your audience via SMS or WhatsApp.

Included Included Included Included

Design multi-step customer journeys with full control.

Included Included Included Included

Build a custom agent to handle specific tasks or workflows.

Not included Not included Included Included

Enterprise

Enterprise plans available

Built for brands with heavier messaging volumes, stricter support needs, and custom commercial terms.

Talk to sales
  • Custom number of physical stores
  • Playbooks built for physical stores
  • ERP integration included for physical stores Customers, purchases, stock, and discounts in real time
  • 1M AI-powered messages included Includes WhatsApp, Instagram DM, Facebook Messenger, Webchat, Email, push notifications, and Mercado Libre
  • Advanced agents for online credit and offline billing
  • Dedicated Customer Success Manager Monthly strategic guidance across CX, AI, and Marketing
  • Custom objects, SSO
  • Critical 24/7 support
    Initial P1 response in ≤1h
  • Exclusive SMS short code (subject to country availability)
  • 99.5% uptime SLA (Service Level Agreement)

Growth calculator

Estimate the growth potential of your Playbooks.

Move the slider to match your annual eCommerce revenue and explore the estimated potential for each Playbook group.

$5M USD per year

  • Conversion

    — —

  • Expansion

    — —

  • Retention

    — —

  • Campaigns

    — —

  • Moments and triggers

    — —

Estimated combined potential

Up to 30% more digital sales¹.

— per year

¹ Per-group numbers are based on measured results from active Playbooks (observed sales) and modeled potential (estimated sales). Groups do not add up linearly: total potential is estimated at up to +30%. This is not a guarantee: your result depends on your catalog, audience, and execution.

Customers

Brands growing with Hellotext.

eCommerce brands across the region use Hellotext to sell more, support better and work less.

“Hellotext improved our service, made bulk campaigns easy and delivered excellent sales results.”
Daniela Rivera Founder · Feroz Mascotas Feroz Mascotas
“Hellotext let us automate campaigns, send personalized messages and manage our customers with ease.”
Juan Esteban López Sales and Marketing · Zierra Leona Zierra Leona
“Thanks to Hellotext and its QR codes, we simplified data capture and WhatsApp campaigns.”
Juan Guillermo Latorre Founder · Suplementos Higgs Suplementos Higgs

FAQ

Frequently asked questions

What is considered an attributed sale?

An order is attributed when eligible Hellotext evidence falls within its attribution window and no valid external source takes precedence. Evidence can include Hellotext UTMs; Campaign, Playbook, or Journey link clicks; recommendation engagement; and eligible deliveries or signals.

Default windows are 7 days from the eligible click or engagement and 24 hours from the eligible delivery or signal. The window begins when that evidence occurs.

Human participation or a manually entered order does not automatically exclude attribution. Custom positive-value events that are not eligible purchase or goal events are recorded as store revenue but are not attributed. For each order, the engine evaluates the source, identity, participation, and available evidence.

Are AI‑powered messages really unlimited?

For most brands, yes—in practice they’re included. Each month you pay only one of these, whichever is highest: (1) your plan minimum, (2) the performance fee (1–5% of attributed revenue), (3) SMS costs, or (4) the variable messaging fee.

That means AI-powered WhatsApp/Instagram/Webchat messages come at no extra cost whenever your performance fee, your plan minimum, or your SMS costs are higher than the variable messaging fee. Only if all three are lower do we charge the variable fee of US $2 per 1,000 messages (never in addition to the others).

Note: WhatsApp conversation fees from Meta are billed separately.

Do I need payment information to get started with Starter?

Hellotext offers a Starter plan with no monthly fee or time limit. We charge 5% of sales attributed to Hellotext and applicable messaging costs.

You can create an account without a credit card. Starter has limited features, and actions with a cost may require wallet balance or a payment method.

Can I cancel anytime?

Yes, you can cancel whenever you like—no contracts or hidden fees.

What payment methods are supported?

We accept major credit cards and bank transfers, depending on your region.

In what currency will I be charged?

You’ll be billed in your local currency whenever possible. The pricing page will show the currency based on your location.

Your eCommerce Success Story Starts Here

Choose progress, step up and unleash your eCommerce full potential. Embrace Hellotext and turn every interaction into effortless growth.

Start free Schedule a demo

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² Observed result from conversations managed with Hellotext. An inquiry is considered resolved when it ends without human intervention. The percentage may vary by use case.

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